Synergration - Frequently Asked Questions

My program doesn't connect to my QuickBooks company file?

QuickBooks must be installed on the same workstation as our program; in addition, our QuickBooks company file must be open for any of our programs to run against it. A few of our programs do offer the option to automatically connect to a specified company file.

If this is the first time you're trying to sync our program with QuickBooks you will be given a prompt in QuickBooks to grant our program permission to access your company file.

If you are unsure or need to check a program's access permission in QuickBooks, go to Edit -> Preferences -> Integrated Applications, click on Company Preferences, select AccessBooks RT and click Properties. Our program must be granted access to your company file to run correctly.

NOTE FOR VISTA USERS: Vista's User Access Control must be enabled for any third party QuickBooks plugin to run. You can change your User Access Control in the Control Panel under User Accounts.

QuickBooks keeps telling me that "The application is not allowed to log into this QuickBooks company data file automatically. The QuickBooks administrator can grant permission for automatic login through the Integrated Application preferences.", but I already gave your program auto-login permission?

Unfortunately, this is due to a bug in QuickBooks. Please try the following:

1. Make a backup of your company file and keep it in a safe location so you can rollback in case there is a problem

2. Close QuickBooks

3. Browse to the folder where the .QBW file is stored

4. Create a folder named Backup

5. Select all files EXCEPT the .QBW file that have the same name as the .QBW file (i.e if the file is Test.QBW then select Test.QBW.TLG, Test.lgb, etc.)

6. Move the selected files to the Backup folder you created in step 4

7. Make sure to set qbsdk.ini to level=debug, and delete the qbsdklog.txt file (so we have a fresh debug log for this run) located in C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks\ for XP and in C:\Programdata\Intuit\QuickBooks for Vista.

8. Start QuickBooks

9. Open the company file

10. Edit/Preferences/Integrated Applications/Company Preferences...

11. Remove the record for our program

12. Close the Preferences window

13. Connect with our program - do NOT specify unattended mode

14. Edit/Preferences/Integrated Applications/Company Preferences...

15. Select our program and click Properties

16. Set unattended mode up for the user admin

17. Close Preferences

18. Close QuickBooks

19. Try connecting our program to QuickBooks, unattended mode should now work

NOTE: You must have Show hidden files and folders selected under Tools -> Folder Options to view the Synergration folder.

How many licenses come with my copy of your program?

Only one, so if you're using multiple copies across multiple computers you must purchase a license for each computer; however, if you change your workstation or rebuild your computer, we will provide you with a new unlock code free of charge as your serial number will have changed. Simply email Synergration your new serial.

Help, I had to reinstall your program, and it gave me a new serial?

Because each serial is unique to each computer, you will need a new unlock code if you change your workstation or rebuild your computer. Simply email Synergration your new serial for your new unlock code.

Do you offer a Reseller's discount?

Yes. To obtain the discount, simply specify Reseller in your order or contact us.

My unlock code has changed or I upgraded to the plus version – How do I put in a new unlock code?

In order to input a new unlock code you must first delete the .lic file of our program. You can find this file in C:\Documents and Settings\All Users\Application Data\Synergration for XP and in C:\Programdata\Synergration for Vista.

NOTE: You must have Show hidden files and folders selected under Tools -> Folder Options to view the Synergration folder.

How do I enter my QuickBooks user name and password so that your program can access it?

Your user name and password are not required because all access permissions are set in QuickBooks when our program first syncs with QuickBooks. If you wish to change the access permission for our program, go to Edit -> Preferences -> Integrated Applications, click on Company Preferences, select our program and click Properties.

Help, my computer crashed or I upgraded my computer - How do I get your program again?

Please be aware that Synergration only archives recent or current versions of our software. You must backup your download or purchase a CD to ensure that you retain the proper version of our software for your use. Synergration is in no way responsible for providing you with an older version of our programs. If we happen to have a copy of the version you need, we will be happy to provide it for you.