Outlook 2000 is not supported by ActiveContact due to a few innocuous, yet unavoidable issues in that environment. If you choose to run ActiveContact using Outlook 2000 you do so at your own risk.

ActiveContact is an Microsoft Outlook add-in. This means it is launched within Outlook. If you open up the New Mail window in Outlook you will see an ActiveContact button in the toolbar as well as an ActiveContact drop-down in the menu. Clicking on the toolbar button or selecting Launch ActiveContact in the menu will launch ActiveContact.

Your QuickBooks company file must be open for ActiveContact to connect with it. If you continue to experience this problem, please uninstall ActiveContact and delete the ActiveContact folder located in C:\Program Files\Synergration; then reinstall ActiveContact.

If you're uisng Office XP or 2003, you must install Collaborative Data Objects (CDO), enable Word as your email editor and select messages to be composed in HTML.

To install the CDO, go to Start -> Control Panel (switch to the Classic View) -> Add or Remove Programs, select Microsoft Office and click Change. Then select Add or Remove Features (2003 users will have an addition window in which they must select Choose advanced customization of application), expand Microsoft Office Outlook, click Collaboration Data Objects, select Run from My Computer and click Update. You may be prompted to insert your Windows disk.

To use Word as your email editor and to compose messages in HTML in Outlook, go to Tools -> Options -> Mail Format. Under Message Format, set Compose in this message format to HTML and select Use Microsoft Word to edit e-mail messages.

NOTE: Selecting messages to be composed in HTML also applies to Office 2007 users.